Customized Service
Since its founding, TRACEY CHEN has remained dedicated to offering attentive, personalized service and showcasing timeless craftsmanship through radiant, enduring jewelry.
To help you experience the true uniqueness of each gemstone, TRACEY CHEN offers bespoke creations tailored exclusively to you. We welcome you to contact us with your custom jewelry requests. Our team will take the time to understand your vision and offer thoughtful, expert guidance.
From selecting your ideal gemstone to crafting a bold yet timeless design, we are here to bring your dream piece to life. For wedding rings, you may also engrave a personal vow—turning a symbol of love into a truly one-of-a-kind keepsake.
We warmly invite you to visit the TRACEY CHEN flagship store, where we are pleased to provide personalized consultations, as well as care and maintenance services for your treasured jewelry.
Custom Design Process
Step 1 – Consultation
We begin by understanding your vision and design requirements. A design fee ranging from NT$8,000 to NT$32,000 will be charged, depending on the complexity of the piece.
Step 2 – Design Proposal
Within three weeks, TRACEY CHEN will provide a custom design sketch along with a detailed quotation. The quotation includes one round of revision; additional revisions may incur extra fees.
Step 3 – Production
Once the design is confirmed and a 50% deposit is made, we begin crafting your piece. Bespoke wedding rings are typically completed within 4–6 weeks. For larger pieces or complete jewelry sets, the timeline will vary depending on craftsmanship and gemstone rarity. An estimated delivery time will be provided based on your specific order.
Step 4 – Final Fitting & Payment
When the piece is complete, we will schedule a fitting appointment. The remaining balance is due at this time. (The initial design fee and 50% deposit will be deducted from the final payment.)
